Our Services

We offer family mediation, counselling, therapy, children's contact services and other support with conflict and relationship problems. Many services are available online as well as face to face.

Family Mediation

Mediation provides an opportunity for parents or any family members to discuss, with the help of a trained mediator, the issues of concern to them. These issues tend to cause conflict, a communication break-down and relationship difficulties. The service is particularly relevant for separated or separating parents, who wish to negotiate future arrangements for their children. It can also bring huge benefits to young people who may be at risk of becoming homeless due to conflict with their families; to step families in transition, and any other situations where family relationships are under strain. Family Mediation can be offered online as well.

Supervised, Supported, and Facilitated Handover Contact

Children's Contact Centres provide child-friendly, staffed premises to enable children, and parents or any other family members who live apart, to meet in a safe, neutral and informal atmosphere and spend some quality time together. We can also facilitate the handover of children from one parent to the other, if required. The service is set up to prevent, if needed, parties from meeting one another, eliminating anxieties around directly facilitating the children seeing their other parent or other family members.

We also offer one-to-one support to parents, to enable them to overcome obstacles to children building relationships with them, and to improve the parental communication and relationship, for the benefit of their children. This may include taking the first steps to discuss matters in mediation.

Once you have used supported or supervised contact services, you may be able to access Out-of-Centre Contact, also where our staff supports you and the child to undertake certain activities outwith the Centre.

The Service now also offers online supervised contact and Digital Postbox Contact.

Step Ahead / Parenting Apart Groups

One-off sessions with a trained Mediator are offered to separating or separated parents, or any other family members who may not be in the position to mediate with the other party, but who are committed to find out about what they can do differently to move forward from conflict. It gives them a perspective on how to support themselves and any children involved through this difficult life event, where there are limitation to the possibility of joint mediation. Appointments can be offered online as well. Step Ahead is 1:1 while the same programme is available in a group setting, also, through our Parenting Apart Groups.

Children and Young Persons' Counselling

Children and young people between the ages 8 and 18, who are experiencing difficulties with family relationships, parental separation, living in a stepfamily etc. have access to confidential counselling on a one-to-one basis from a Children and Young Persons' Counsellor. Sessions can be offered online to those 12 years old or over.

Relationship Counselling

The service provides a setting where individuals or couples, who have experienced difficulties in a close relationship, may talk through things in confidence with a qualified counsellor. Our aim is to help people look at and deal with the changes in their lives. Sessions can be offered online as well.

Family Therapy

Family therapy focuses specifically on family relationships and may include the entire family unit. It helps family members help each other and work things out together, by looking at the dynamics in the different relationships that exist within the family.

Sexual Relationship Therapy

The service is offered to individuals or couples who experience sexual difficulties in their relationships. This form of therapy offers help with sexual problems. Sessions are available online as well.